International ICAM

“From Uncertain to Confident”

When Sarah stepped into a safety role, she was suddenly expected to lead investigations—but had no formal training. Her early reports focused on what went wrong, but she struggled to explain why.

After completing the ICAM Training and Coaching with Safety Wise, everything changed.

She learned how to structure investigations, build PEEPO charts, and uncover the deeper system factors behind incidents. With coaching support, she applied these skills to real investigations in her workplace.

Today, Sarah leads investigations with confidence, produces clear and defensible reports, and is now seen as a trusted advisor within her organisation.

“From Compliance to Insight”

Mark had been in safety for over 10 years. He knew how to run investigations- but felt they weren’t driving real change. The same types of incidents kept occurring, despite detailed reports.

Through ICAM Coaching with Safety Wise, Mark shifted his approach.

He moved beyond identifying “root causes” and started exploring system weaknesses- leadership, processes, and organisational factors. His investigations became sharper, more insightful, and far more impactful.

Now, Mark’s recommendations are being implemented at a leadership level, and his work is directly influencing how the business manages risk.

“From Uncertain to Confident”

As an Operations Manager, Lisa was frustrated by inconsistent investigation quality across her teams. Reports varied widely, and learning wasn’t being shared effectively.

She partnered with Safety Wise to roll out ICAM training and coaching across her organisation.

The result? A step change in capability.

Investigations are now consistent, structured, and focused on system improvement. Teams speak a common language, and findings are being used to drive meaningful change, not just close out incidents.

Lisa now has confidence that investigations are contributing to safer, stronger operations across the business.