When ICAM Should Be Used
Understand the types of incidents and events where ICAM provides the most value, and when a simpler review may be more appropriate.
Moving Beyond Blame
Learn how ICAM helps investigators focus on systemic causes rather than individual fault, leading to better organisational learning.
MakinBetter Investigations
Discover how using ICAM improves the quality of investigations and supports stronger, more meaningful corrective actions.
About the course
Knowing when to use ICAM is just as important as knowing how to use it. Many organisations either overuse investigations for minor issues or fail to investigate significant events deeply enough. This course explains when the Incident Cause Analysis Method (ICAM) should be applied and why it is a powerful tool for understanding incidents, near misses, and operational failures. You will learn how ICAM moves investigators beyond blaming individuals and instead focuses on identifying the systemic factors that influence human performance and decision-making. Through practical examples, the course explores the types of events that benefit most from an ICAM investigation and how using the method supports stronger organisational learning and more effective corrective actions. By the end of this course, you will have a clear understanding of when ICAM is the right investigation approach and how it contributes to improving safety, reliability, and performance within organisations. 🔍
Luke Dam
Lucas (Luke) Dam is the Chief Executive Officer of Safety Wise, where he leads the organisation’s strategy and growth in workplace safety, investigation, and organisational learning. His team works with organisations across a range of industries to strengthen investigative capability and improve safety outcomes through system-focused thinking and practical leadership. The team is widely recognised for their work applying the Incident Cause Analysis Method (ICAM) to help organisations move beyond blame and better understand the systemic factors that influence incidents and operational failures. With extensive experience investigating serious events and supporting leaders in high-risk industries, they focuses on helping organisations redesign systems, improve decision-making, and embed learning that prevents recurrence.
Curriculum
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